Our Guarantee
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ArtboyGrafix wants you to be delieriously happy with your art. To help ensure your satisfaction, we back up our service with a full 90-day "make it right or make it free" money-back guarantee. If your printer cannot use our artwork on the item or display device you told us it would be used for, due to a defect of construction in the art file, we will promptly fix it for free. Or, in the unlikely event that no amount of modification to the artwork file can render it usable for the intended print or display method, we will promptly refund your money.
Please read below for details: For artwork files which ArtboyGraFix has offered a "usability guarantee," the buyer is entitled as sole remedy, at the discretion of ArtboyGrafix, either 1) modification of the construction of the artwork file in a manner to render it suitable for use for the intended print, imprint or display technology, at no cost whatsoever to the buyer, or 2) a refund of the purchase price of the artwork file if it, the purchase price, has already been received by ArtboyGrafix. No remedy or guarantee of fitness for any use is offered for artwork files for which ArtboyGrafix has not yet received full payment. ArtboyGrafix offers this usability guarantee only on artwork files for which the purchaser has stated an intended use in advance of artwork construction by ArtboyGrafix, and for which the customer or its printer or authorized agent has accurately supplied the following information regarding the artwork file's intended use: a statement of the intended use, imprint or display method; imprint area or display size and resolution; imprint substrate (the physical item the artwork will be printed on) if any; number of colors; color method of imprint or display; the end-user/printer/displayer's contact information; any other information (such as a vendor's artwork requirements for a particular item, which are often available on vendors' websites) which would reasonably and materially affect construction of the artwork file in a fit manner for the stated use. No guarantee of fitness for any use is offered if any or all of the aforementioned information is not provided accurately to ArtboyGrafix prior to initial construction of the artwork file(s). "Fitness for use" and "usability" are defined as the ability of a printer to generate as output a reasonably precise and legible facsimile of the artwork contained in the artwork file, without an unreasonable amount of modification of the artwork file being required to do so beyond the normal preparation of the artwork file for use in the same or similar printing process or display technology. "Fitness for use" and "usability" specifically exclude typographical or other errors of content within the artwork file, visual style of the artwork or any subjective measurement of quality of the artwork. Claims against this guarantee must be made in writing by the purchaser and supported in writing by the end-user/printer/displayer, and must contain a specific and reasonable claim of unfitness. Claims against usability must be received by ArtboyGrafix no later than ninety (90) days from the date of artwork file delivery to the purchaser. Any guarantee of usability or fitness for use which has been granted according to the terms herein shall expire ninety (90) days from said date of delivery of the artwork file, whether or not any attempt has been made by the purchaser or the purchaser's printer to use the artwork file in any manner during that period. Please see complete TERMS OF SERVICE for more information.
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